Terms of service
Welcome to Flowers by Webster. By accessing or using our website
and placing an order, you agree to the following terms and conditions.
Orders & Payments
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or issues with payment processing.
Payment must be completed at the time of purchase. Prices are listed in U.S. dollars and are subject to change without notice.
Product Availability & Substitutions
Due to the seasonal and perishable nature of flowers, certain items may be unavailable at the time of your order. In such cases, we reserve the right to substitute flowers, containers, or gifts with items of equal or greater value while maintaining the overall style and theme of the arrangement.
Delivery Policy
We strive to deliver all orders on the requested date; however, delivery times are not guaranteed. Delays may occur due to weather, traffic, or other unforeseen circumstances.
It is the customer’s responsibility to provide accurate delivery information. Flowers by Webster is not responsible for failed deliveries due to incorrect or incomplete addresses.
Cancellations & Refunds
Orders may be canceled or modified with sufficient notice prior to delivery. Because floral products are perishable, same-day orders or orders already in process may not be eligible for cancellation or refund.
If you are dissatisfied with your order, please contact us promptly so we can address your concerns.
Customer Accounts & Communications
When you create an account or place an order, you may be asked to provide personal information, including your phone number and email address.
Phone numbers and email addresses collected will be used for:
- Creating and managing customer accounts
- Contacting you بشأن orders, delivery updates, or service-related inquiries
- Sending marketing communications, promotions, and special offers (you may opt out at any time)
We respect your privacy and handle your information in accordance with our privacy practices.
Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of Flowers by Webster and may not be used, reproduced, or distributed without permission.
Limitation of Liability
Flowers by Webster is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. Our liability is limited to the amount paid for the product or service in question.
Contact Information
If you have any questions about these Terms of Service or your order, please contact us through our website:
Text Message Terms of Service
By opting in to receive SMS (text) messages from Flowers by Webster, you agree to the following terms and conditions:
Message Frequency
Message frequency will vary, but you can expect to receive messages no more than once per week. Messages may include updates, promotions, order notifications, and special offers.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Flowers by Webster is not responsible for any charges incurred from your mobile provider.
Opt-In Consent
By providing your mobile number and opting in, you consent to receive recurring automated marketing and informational text messages from Flowers by Webster.
Opt-Out Instructions
You can opt out of receiving text messages at any time by replying:
STOP
After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us unless you opt back in.
Customer Support
For assistance, you can:
- Reply HELP to any message
- Visit: https://flowersbywebster.com/
- Contact us directly through our website’s contact form or provided business contact information
Privacy
Your information will be handled in accordance with our privacy practices. We do not sell or share your mobile number with third parties for their marketing purposes.
Changes to Terms
Flowers by Webster reserves the right to update or modify these terms at any time. Continued participation in our SMS program constitutes your acceptance of any changes.